Refund policy

Returns, Exchanges, and Store Credit

We want you to love what you bought and are happy to help when something does not work out. Because TENDREL is a small independent shop carrying limited inventory, returned merchandise must come back in resalable condition and within the time frames below.

In-store purchases

Eligible in-store purchases may be returned for store credit within 10 days of purchase.

Online purchases

Eligible online purchases may be returned for store credit or exchange when mailed within 10 days of delivery.

To be eligible, merchandise must be new, unworn, unwashed, unaltered, free from stains, damage, strong fragrance, smoke, or other meaningful signs of use, and returned with its original tags attached. Original product packaging is required when applicable. Shoes must include the original shoe box and packaging.

Trying an item on normally is completely fine. Wear beyond a reasonable try-on, laundering, dry cleaning, alterations, or condition changes that prevent the item from being sold as new make it ineligible for return.

Final-sale items

Sale items, hemmed or otherwise altered items, worn or used items, and customer-specific special orders are final sale. Items outside the applicable return window or condition requirements are not eligible for return, exchange, or store credit.

This does not limit how TENDREL will address an item that arrived damaged, defective, or different from what was ordered. Please contact us so we can review the situation.

Store credit and exchanges

Eligible returns are issued as store credit for the merchandise purchase amount, excluding original shipping charges. Eligible online items may also be exchanged when the requested replacement is available.

Return and exchange shipping

Customers are responsible for return and exchange shipping costs under the standard policy. Please use a tracked and adequately insured service. TENDREL cannot take responsibility for a return package before it is delivered to us.

When TENDREL made a fulfillment mistake or an eligible item arrived damaged or defective, contact us before shipping it back so we can provide the appropriate next step.

Send approved returns to:

TENDREL
223 Anacapa St., Suite A
Santa Barbara, CA 93101

Cancellations

Before shipment, an order may be cancelled for a refund to the original payment method minus a 3% cancellation fee. The 3% deduction applies to every cancellation. After shipment, an order cannot be cancelled; eligible merchandise may be returned for store credit under the ordinary online return policy.

Contact

For return, exchange, cancellation, or order questions, contact parker@tendrelsupply.com.