Shipping policy

Shipping

TENDREL aims to ship ordinary, unaltered orders within three business days. We are a small independent shop and often ship sooner, but carrier pickup schedules, holidays, exceptional order volume, or temporary shop conditions can cause short delays.

Orders requiring hemming or another alteration do not follow the ordinary three-business-day shipping estimate. Our working estimate for hemming is approximately one to two weeks before shipment, but this is not a guaranteed completion or delivery date. Contact us before ordering if timing is critical; rush service must be confirmed in advance.

Domestic orders over $150 ship free. Applicable sales tax is charged on orders shipping within California.

International customers are responsible for destination customs duties, import taxes, brokerage charges, and other fees. Customs processing and related delays are outside TENDREL's control.

Customers are responsible for providing a complete, accurate, and secure shipping address. If you notice an error before shipment, contact us promptly with the complete corrected address. After carrier handoff, TENDREL cannot guarantee that an address can be changed or a package intercepted.

If a package is returned to TENDREL because of an incorrect or incomplete customer-provided address, the customer is responsible for the cost of shipping it again. TENDREL will verify the corrected address and collect that charge before reshipping.

If tracking shows that a package was delivered but it cannot be located, contact TENDREL promptly. We will open an inquiry with the carrier and communicate the result. A carrier inquiry does not guarantee recovery, delivery, refund, or replacement.

Questions about shipping or an existing order can be sent to parker@tendrelsupply.com.